Terms & Conditions
Our Online Ordering Terms.
These Terms were last updated on 10 March 2021.
These are the terms on which we will supply Orders to you that are placed online via our Websites. Please read these terms carefully before you use our Websites. These Terms tell you who we are, how we will provide Orders to you, and other important information.
You can access some areas of the Websites without placing an online order or registering your details with us. By accessing any part of our Websites, you’ve agreed to these Terms. If you don’t accept these, you should leave our Websites, but you won’t be able to place an online Order for any Products through them.
We may update these Terms from time to time – remember to check these Terms before you place an Order in case anything has changed. The version of these Terms in effect as at the time you place an Order will apply to that order.
1. INFORMATION ABOUT US
Oowee V Ltd is a company registered in England and Wales, registration number 13150664. Our registered office is at Office 16, 2nd Floor, Spectrum, Bond Street, Bristol, BS1 3LG.
2. OUR SERVICE
The company operates the following Websites:
- com (The ‘Oowee’ Website)
- ooweevegan.com (The ‘Delivery’ Website)
And the following ‘Click and Collect’ Websites:
- https://pickup.deliverect.com/click_collect/menu/order/?res=oowee-vegan (for our Baldwin Street restaurant)
- https://pickup.deliverect.com/click_collect/menu/order/?res=ooweebrighton&lang=en (for our Brighton restaurant)
- https://pickup.deliverect.com/click_collect/menu/order/?res=ooweedalston&lang=en (for our Dalston restaurant)
- https://pickup.deliverect.com/click_collect/menu/order/?res=ooweebrixton&lang=en (for our Brixton restaurant)
Each a ‘Website’ and together ‘Websites’.
You must be at least 18 years of age to place an Order through our Websites.
3. ORDERING PRODUCTS
3.1 You can order Products online via the ‘Click and Collect’ Websites if you wish to collect your Products from our restaurants or via the ‘Delivery’ Website if you wish to have our products delivered to you.
3.2 Ordering for Delivery: we are responsible for Orders placed on our Website, however delivery of your Order is arranged by Roofoods Ltd t/a Deliveroo (Deliveroo). We act as agent for Deliveroo for the delivery of your Products.
Before you can place an Order for delivery on our Website, you will need to open a Deliveroo account. You can open and manage your accounton Deliveroo’s website. The use of your Deliveroo account is subject to Deliveroo’s terms (as amended from time to time), which can be found at https://deliveroo.co.uk/legal.
We are authorised to accept Orders on Deliveroo’s behalf on our Website. If a minimum order value applies to an Order, this will be shown on the relevant Website. Delivery and Service Charges are set by Deliveroo. Fees applicable to your order will be shown on the Website.
3.3 Please check that all information you have provided to Us is correct and free of errors before placing your Order as, once it is placed it may not be possible to correct any errors.
3.4 Your online Order constitutes and offer to us. We’ll confirm your Order by sending you a ‘Confirmation Email’ which will include the details of your Order. At this point these Terms will become legally binding contract between You and Us.
We do not guarantee the availability of our Websites, or that particular Products will be available to Order from individual restaurants that we operate, or that such individual restaurant will be available on a Website. Each restaurant has a delivery area and operating hours, which may change at any time. Orders and Products are subject to availability. Descriptions and pictures are illustrative only, and Products may vary.
Where allergen information is not available on the Website or if you have questions about allergens, please contact us via the telephone prior to ordering.
As all Orders are cooked to order in the same kitchen, there is a risk of cross-contamination. We cannot guarantee that Orders do not contain allergens.
6. COLLECTING YOUR ORDER
You should arrive at the restaurant to collect your Order at the allotted Collection Time. Please make yourself known to the restaurant team and show them your Order Number. You may be asked to show to card you used to place your order and / or some form of identification. We will always endeavour to have your Order ready at your allotted Collection time, but during busy periods a short wait may be unavoidable.
7.1 Please note that you do not have a right to cancel any contract for Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
7.2 If you need to cancel your Order you may do so after it has been submitted, but before we start preparing it by contacting the restaurant via the telephone. We will refund your payment (excluding any discount, or voucher that was applied to the order). If you cancel any order after we’ve started preparing it, you will be charged the full price for the order and, in the case of delivery, if the delivery driver has already been dispatched, for the delivery fee.
7.3 We may notify you that an Order has been cancelled at any time. You will not be charged for any Orders cancelled by us, and we will refund payments already made using the same method you used to pay.
8. YOUR RIGHTS IF SOMETHING IS WRONG WITH YOUR ORDER
You have a legal right to receive goods which comply with these Terms and other requirements implied by law. We will provide a refund or account credit in respect of Orders that do not comply with your legal rights, unless we reasonably believe that the problem was caused after the Order was Collected or Delivered. We are not responsible for problems outside our control. We may request a photograph showing the problem and may also consider any other relevant information.
9. AGE RESTRICTED PRODUCTS
Age restricted Products can only be sold and delivered to persons aged 18 or over. By placing an Order for an age restricted Product, you confirm that you are at least 18 years old. Where an Order is delivered, you will be asked by the delivery driver to provide proof that you are aged 18 or over before the delivery is completed. Delivery may be refused to any person unless they can provide a valid photo ID proving that they are aged 18 or over, or to any person who is or appears to be under the influence of alcohol. If delivery is refused, you will still be charged for the relevant Order and for delivery.
10. PRICES, PAYMENT AND OFFERS
10.1 Our Prices (which include VAT) are displayed on our Websites. Delivery, Service and any other fees will be confirmed before you place your Order.
10.2 We may operate dynamic pricing some of the time, which means that prices may change while you are browsing the Website. Price changes will not affect items added to your basket in the last two hours or confirmed Orders, unless there is an obvious mistake.
10.3 Payment for Orders may be made on our Websites by credit or debit card, or other payment methods. Once your Order has been confirmed your credit or debit card will be authorised and the total amount marked for payment.
10.4 In the case of Delivery, payment is made to Deliveroo as our agent. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo’s Voucher and Account Credit Terms.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE THAT YOU SUFFER
We are responsible to you for loss or damage that you suffer that is a foreseeable result of us breaking these Terms. We are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so.
12. YOUR RIGHTS
As a consumer, you have certain rights under law and nothing in these Terms can, or is intended to, limit or remove those rights. Further advice about your consumer rights is available from any local Citizens’ Advice Bureau (https://www.citizensadvice.org.uk/) or local Trading Standards office (https://www.gov.uk/find-local-trading-standards-office).
We have taken every care in the provision of your orders. However, to the extent permitted by law, we provide Websites and Orders on an “as is” and “as available” basis, without any promises, conditions, warranties or other terms of any kind.
13. DATA PROTECTION
14. OTHER TERMS
If either of us delays in enforcing a right under these Terms, we can still enforce it later. If a court decides that any part of these terms is illegal or ineffective, the rest of the Terms will be unaffected.
These Terms contain the entire agreement between us with respect to their subject matter. A person who isn’t a party to these terms has no rights under them, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms are governed by English law, and you can bring legal proceedings in relation to our services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of our services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of our services in either the Northern Irish or the English courts.
15. CONTACTING US
Should you have reason for complaint please get in touch with us. We will always endeavour to resolve your issue and prevent any reoccurrence in the future.
Address: Office 16, 2nd Floor, Spectrum, Bond Street, Bristol, BS1 3LG.
Email: [email protected]
If you are contacting us about and Order placed for Collection or Delivery, please contact the relevant restaurant, the details of which can be found on ooweevegan.com